Return & Exchanges
RETURNS/REFUNDS/EXCHANGE
- • All regular priced items are subject to a refund, exchange, or store credit.
- • If you are not completely satisfied with your purchase, you can return/exchange within 21 days from the date your order was originally received.
- • Sale items are only subject to exchange/store credit unless otherwise stated.
- • Shipping and handling are non-refundable.
- • Customer is responsible for paying returning shipping.
- • Unauthorized returns will not be accepted.
* Only with RMA # (Return Merchandise Authorization Number)
A Returns Merchandise Authorization (RMA) number will be issued to you by email within 2-3 business days. Once received, please print and send it along with the original invoice and the goods you wish to return. The RMA number is valid for a period of 14 days, so please be sure to process your return immediately. Returns received without an online account cannot be processed. Please note that returns may take up to 5 business days for processing once received. Once your return has been processed, you will be notified by email and issued a refund or online store credit to apply to your next purchase.
THE FOLLOWING ITEMS WILL NOT BE ACCEPTED
- • Loss or damage of merchandise while in customer`s possession (Does not apply to removing the packing seals to check contents).
- • Merchandise appears to be worn, used, or otherwise in a non-salable condition.
- • It has passed 21 days since the original merchandise delivery date. Please refer to our customer return policy.
Returns must be in original condition, never worn, with all original packaging, including the original invoice and the RMA. We will not be able to accept merchandise that is not received in the above specified conditions.
RETURN ADDRESS
LUNANORA.COM
Attn: Returns
2501 Compton Ave
Los Angeles CA90011
Please make sure to use a trackable method when returning your package as we cannot and will not credit packages that were not received.
SHIPPING POLICY
- • You may choose the UPS shipping method that you prefer. (For example: GROUND, 3 DAY SELECT, 2 DAY, NEXT DAY)
- • Order arrival date can change depending on what shipping method you choose.
SHIPPING METHOD
Orders require 1-2 business days for processing. Orders placed after 2 PM (PST) begin processing the next business day. Please note that we do not offer Saturday delivery
We will only accept shipments to a valid street address. We do not deliver to P.O. Boxes
*AT THIS TIME, LUNANORA.COM DOES NOT SHIP ANY ORDERS OUTSIDE THE UNITED STATES AND PUERTO RICO.
UPS STANDARD SHIPPING
Typically, 5-10 business days from order date to arrival.
UPS 3RD DAY SELECT SHIPPING
Typically, 4 business days from order date to arrival.
UPS 2ND DAY SHIPPING
Typically, 3 business days from order date to arrival.
UPS NEXT DAY SHIPPING
Typically, 2 business days from order date to arrival.
Please note, we allow ourselves an additional 5 days to conduct investigation of suspicious purchase. If we do so, the above will not represent accurate shipping estimates.
Contact us to find more about shipping methods and shipping costs.
THIS TIME, LUNANORA.COM DOES NOT SHIP ANY ORDERS OUTSIDE THE UNITED STATES AND PUERTO RICO.
Free shipping offer is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.